DT Tennis Coaching Membership Terms & Conditions
Last updated: March 2021
The following are the Terms and Conditions of Service for DT Tennis Coaching. All customers are required to accept these Terms and Conditions of Service prior to participation in all DT Tennis Coaching sessions.
DT Tennis Coaching may, from time to time, review and update these Terms and Conditions, and reserves the right to amend or introduce any rules necessary to ensure the safe and efficient operation and financial viability of its facilities and programmes.
Membership
General
Membership is available to individuals of 18 years of age and over, as well as children whose application form has been completed on their behalf by an adult.
Access to the membership for the first month will be charged at £1 and will be considered a “30-day trial” of the services by the member.
After the 30-day trial period is over, the membership will bill every month. Payment for the first partial period will be calculated on a pro rata basis according to the days remaining in the period.
The membership extension is triggered by the payment of a subsequent month. If no payment is made, the membership stops at the end of the contracted month.
This membership entitles the purchaser to a full or partial discount on sessions offered by DT Tennis Coaching. Some sessions and events may be excluded from this membership.
This membership is personal, and cannot be transferred or shared.
Sessions
Sessions are available according to times stated in the DT Tennis Coaching booking system.
Sessions and instructors are subject to change with no prior notice.
We reserve the right to refuse entry to a session or advise a more appropriate session/course if any participant is found not to be of the correct age/ability, or is unable to complete a session/course due to being in the incorrect age/ability group.
Booking into sessions
Members may book a place on DT Tennis Coaching sessions for themselves or their child up to 7 days in advance.
Members will use DT Tennis Coaching booking system in order to book their place on a particular session. No other methods will be considered as acceptable forms of booking.
If there are no bookings on a particular session 24 hours before the start time of that session, then DT Tennis Coaching reserves the right to cancel the session without having to communicate the cancellation to customers.
Waiting lists
Each session will have a maximum number of attendees allowed. This is to ensure the quality of the session and the safety of all participants.
Once the maximum number of attendees is reached, a waiting list will be created and customers will be contacted if places become available.
Member Details Changes
You agree to advise us immediately of any change to the Members details held on our membership database.
Termination
You may terminate your membership at any point by cancelling your membership on DT Tennis Coaching’s booking system or by emailing david@dt-tennis.co.uk
In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.
DT Tennis Coaching reserves the right to suspend or terminate your membership if you behave in a way that breaches DT Tennis Coaching’s code of conduct.
Payment
Your payment details will be securely stored in our system for the duration of the membership.
You are responsible for the payment of the membership. This is true even if the amount is debited directly by DT Tennis Coaching.
If the payment is late you will receive a reminder email from DT Tennis Coaching and access may be suspended.
If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole discretion, terminate your membership, upon having given you written notice of our intention to do so.
Price changes
From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase.
During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.
Refunds
Once paid, membership subscriptions will not be refunded for any reason. Membership periods may however be suspended (at the discretion of the management team) for the duration of a major medical absence / injury break, or other unforeseen circumstances, and resumed thereafter at no loss of time. Please note, this policy does not apply for minor injuries.
Disputes
Where possible all disputes will be prevented by open and honest communication between player, parent and coach. Where this is not possible, please put your dispute in writing to David at david@dt-tennis.co.uk highlighting the issues you wish to raise. DT Tennis Coaching will then investigate the dispute and put in place processes to solve the dispute.
Pay-as-you-go bookings
DT Tennis Coaching monthly members and/or members of the general public can, at any point, book onto one of our sessions via our pay-as-you-go scheme, provided there are spaces available in the session.
The booking must be made via DT Tennis Coaching’s online booking system and payment will be taken at the time of the booking.
Pay-as-you-go bookings cannot be transferred to anyone else.
Any pay-as-you-go booking cancellations must be made with more than 24 hours notice prior to the sessions start time, in order for the player to receive DT Tennis Coaching credit equal to 100% of the cost of the booking.
DT Tennis Coaching coaching staff will advise an attendee of a more appropriate session, or have the right to exclude a particular player from a session, if they do not have the right playing standard.
No-show policy
If a player fails to cancel their booking at least 24 hours prior to the start time of the session and then fails to attend the session, this will be considered a ‘no-show’.
A cancellation is only valid when a player cancels their booking to a particular session via DT Tennis Coaching’s online booking system, as this is the only way to open up that spot to other players who might want to book onto the session.
For players who are repeat offenders, we reserve the right to temporarily suspend online booking rights and/or to remove booking rights completely.
Tennis 21 Monthly Members
If a DT Tennis Coaching monthly member is a ‘no-show’ to a particular session then we reserve the right to issue a warning and a fine of £2 per session missed.
Pay-as-you-go bookings
If a player is a ‘no-show’ to a particular session after having booked on it on a pay-as-you-go basis, then we reserve the right to not issue a refund for the session.
Photos and videos
After becoming a DT Tennis Coaching member, you agree to having your/your child’s photograph taken by DT Tennis Coaching at any time whilst taking part in the sessions. DT Tennis Coaching reserves the right to use any such photographs for press and/or promotional purposes.
If you find an image or video of your child on our promotional channels (such as our website and social media pages) that you’d like us to remove, please email us at david@dt-tennis.co.uk and we will do so immediately.
Health
You confirm that you/your child does not suffer from health problems that would hinder exercise or prevent you/your child from engaging in exercise, or that would be detrimental or adverse to you/your child’s health, safety or physical condition if you/your child did exercise. In case of any doubt, you shall seek advice by a medical doctor who should confirm the ability to exercise.
DT Tennis Coaching shall have no obligation to perform a fitness assessment or similar testing to determine your/your child’s physical condition.
Weather
It is our philosophy to try and run coaching sessions wherever possible and therefore we generally ask that participants attend the start of their session regardless of the weather.
Coaching will only be cancelled in advance if the appropriate forecasting tools (e.g. MET Office Rainfall Radar) indicate with certainty that the session would be unsafe to run. If it is not predictable with certainty, the decision on whether to cancel the lessons will be made on the courts immediately prior to the lesson start time.
Cancellation of one group lesson does not necessarily mean that other lessons will be cancelled that day. If you choose not to attend on doubtful days then you risk missing the class if it takes place.
We will do our best to use the venue facilities to provide activities when the weather makes on court tennis impossible. This may include goal setting, match charting, physical training and open forums.
Liability
DT Tennis Coaching cannot accept liability for any claims, damages, costs and demands in respect of death or personal injury arising from the use of the facility and our sessions by the customer pursuant to this agreement except insofar as such death or personal injury arises from negligence on the part of the DT Tennis Coaching staff.
DT Tennis Coaching cannot accept responsibility for the loss of or damage to personal property incurred whilst on the premises.
Miscellaneous Terms
In the event that a single term, condition or rule of membership is found to be unenforceable, all other terms, conditions and rules shall remain unaffected.
If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
You agree that your first and last name/your child’s first and last name will be shared with Market Weighton Tennis Club for the purpose of confirming to the club who has access to their premises.
Tennis 21 Code of Conduct
Player Charter
Whilst attending DT Tennis Coaching’s sessions, it is necessary that all players abide by the authority of the coaches, who represent DT Tennis Coaching. Aggressive behaviour towards staff or other players will not be tolerated.
All players are expected to take all their rubbish with them and leave the tennis courts, change rooms and bathrooms clean and tidy for the next player to use and enjoy.
Behaviour such as swearing, racquet throwing etc. may result in a warning or withdrawal from the session and the club. Bullying in particular will not be tolerated. Parents will be informed should their child be involved in any incident involving disciplinary action, and individuals may not be allowed to continue with their coaching should their behaviour continue to adversely affect the group.
Early morning and late evening players please be mindful of the local residents who live nearby. Try to keep loud conversation and outbursts on court to a minimum.
Lost property, balls or equipment found should be handed back to the owner or to the nearest available staff member.
Parents Charter
At DT Tennis Coaching we appreciate that supporting and advising parents is absolutely key from an early age. We ask for your support by following the below guidelines.
Praise effort over outcome (Growth Mindset)
Try to encourage independence by not watching every training session and match
Encourage your child to show respect and appreciation
Look for positives and reinforce these as much as possible
Be consistent with your messages and behaviour, children like consistency.
Encourage internal motivation by making your child feel competent, autonomous and related.
Try not to do anything for your child that they can do themselves, this could include packing their tennis bag or carrying it to the ground.
Coach Charter
All Tennis coaches will sign up to adhere to the ‘Coaching Handbook’ which covers the coach etiquette in great detail. The main 5 points from this have been summarised below:
Coaches must adhere to our core values at all times
Energy
Trust
Quality
Progression
Coaches will provide a positive learning environment by ensuring players are appropriately challenged and supported.
Coaches are to be responsible for seeing CPD opportunities and commit to a mentoring programme with the Directors..
Coaches will treat each person with dignity, equality and respect and get to know the person not the player.
Coaches will be friendly and approachable when speaking to parents and attend open days, competitions and education sessions.
Tennis Courts
No studded shoes to be worn on the tennis courts at any time.
There is no dress policy for the courts, however, players must not play shirtless at any time.
Chewing gum whilst on court is strictly forbidden.
Persons behaving in a manner likely to disrupt the enjoyment of, or endanger other users of the courts, may be asked to leave. No refunds will be given.
Should any damage occur during the period of court usage then the user will be responsible if caused by their negligence. Any damage must be reported immediately to the appropriate member of staff.
No Smoking Policy
In the interests of Public Health and comfort, smoking is not permitted on the courts, or clubhouse.